Nordstrom mines online reviews to boost customer service

IT Strategy Digest Content from TechTarget's global network for CIOs and IT Leaders | July 30, 2014 FEATURE Nordstrom digs into its 5-star customer reviews and finds a shipping problem Nicole Laskowski, Senior News Writer How does a retailer known for customer service get even better at it? Nordstrom uses text analytics to parse tens of thousands of online customer reviews. (SearchCIO.com) Advertisement NEWS   Man plus machine required for big data variety Medical and pharmaceutical researchers wrestle with finding meaning in big data variety and find that technology alone is still not up the task. (SearchCIO.com) Sound Off: What "V" is causing your biggest pain point: Volume, variety or velocity?   REPLY TO THE AUTHOR     From smoke signals to SMAC, digital business arrives SearchCIO expert Harvey Koeppel analyzes how social media technologies have transformed business communications along with mobile, analytics and cloud. (SearchCIO.com) Sound Off: Which SMAC technologies has your CIO most successfully leveraged?   REPLY TO THE AUTHOR     Enterprise mobile now moves at Uber pace Uber is shaking up the taxi business, but it isn't the only mobile disruptor out there. Plus, Dropbox lures workers and Facebook imitates Vegas in Searchlight. (SearchCIO.com) Sound Off: Have you incorporated mobile advances into your business strategy?   REPLY TO THE AUTHOR     Tweet jam TODAY on using cloud for competitive advantage Can building better relationships with cloud providers boost your IT competitive advantage? Discuss with SearchCIO Wednesday, July 30, at 3 p.m. EDT on Twitter. (SearchCIO.com) Sound Off: How are you leveraging cloud technology for competitive advantage?   REPLY TO THE AUTHOR   EXPERT ADVICE   Thwart 'dark data' risk with data classification tools As 'dark data' piles up, so do the risks. Derek Gascon offers steps for addressing dark data's GRC complications and explains how tools help. (SearchCompliance.com)   Mobile personalization is coming to an app near you The future of mobile personalization goes way beyond recommendations for movies to watch or the closest pizza joint. But super-targeted apps have a creepy side too. (SearchCIO.com)   CIO Innovators: Industry groundbreakers, great IT leaders The CIO Innovator profile series: Meet the IT execs who are changing how business gets done. Check out our newly redesigned Essential Guide. (SearchCIO.com)   Four tips from a reformed CTO for making the most of BYOx If Niel Nickolaisen saw a rogue app or spied an unauthorized device connecting to his network, he shut down the app or attempt. But now he's living the BYOx life. (SearchCIO.com) About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from IT Strategy Digest, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget CIO and IT Management Media Group, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2014 TechTarget. All rights reserved.